Shipping Policy

Effective Date: 2026

This policy outlines the shipping, processing, delivery, and logistics rules for all orders placed on AltDesk.shop.

1. Order Processing Time

All orders will be processed within 1–3 business days after payment confirmation. Orders placed on weekends or official holidays will be processed on the next working day.

2. Shipping & Delivery Time

Standard international shipping delivery time ranges from 7–20 business days, depending on destination country, customs clearance, and logistics conditions. Delivery delays caused by customs inspection, remote area logistics restrictions, or force majeure are beyond our control.

3. Shipping Fees

Shipping fees are calculated automatically at checkout based on product weight, package size, and delivery destination. We may offer free shipping promotions for qualified orders from time to time.

4. Order Tracking

Once your order ships, we will send a shipping confirmation email with a tracking number and tracking link. You can monitor your delivery status online in real time.

5. Lost or Stalled Packages

If your package is lost, severely delayed, or stuck in transit for an abnormally long period, please contact our support team. We will verify the logistics status and provide solutions including reshipment or refund according to the actual situation.

6. Customs & Import Duties

International orders may be subject to local import taxes, duties, or customs fees, which are the responsibility of the customer. We are not liable for customs clearance failures caused by buyer-related reasons.